1.Make sure the diffuser is turned off before you remove the cover.

     2.Remove the porcelain cover and internal plastic lid.

     3.Fill the water tank with maximum 100ml of water, and 10-15 drops of your Kotanical essential oil.

     4.Replace the plastic lid and porcelain cover before turning the diffuser on.

     5.Choose your settings: you can select a consistent mist or intermittent scent bursts, and you can also choose to turn on the LED light feature which gives off a soft candle glow.or more information check out this online manual or speak to one of our experts for help.

What is the diffuser made from?

The water reservoir is made from BPA-free plastic and the diffuser comes with a porcelain cover for a sophisticated effect.

How big is the diffuser?

90mm width x 180mm height. The power cord is five feet long.

What voltage does the diffuser use?

Input AC 100-240 V, output DC 24 V 0.5A.

How long does the diffuser run for?

Using the recommended amount of oil, the diffuser can either run for three hours non-stop, or for up to 7.5 hours on a setting with intermittent bursts of scent.

What happens if I leave the diffuser unattended?

The diffuser automatically turns off when the time is up or when the water runs out – whichever happens first.

How much water do I put in the water tank?

The maximum capacity of the water tank is 100ml.

How do I clean the diffuser?

Twist off the ceramic cover – this should be easy to remove – and wipe the inside clean with a damp cloth to remove any dust or essential oil residue.

PRODUCT QUALITY

All Kotanical essential oils contain 100% organic essential oil – free from sulfates, parabens, phthalates, synthetic fragrance, formaldehydes, and mineral oil, with a shelf life of 1-2 years.

The organic essential oils are vegan-friendly and certified cruelty free by the leaping bunny program.

The glass bottles are recyclable and can even be sent back to Kotanical for a 12% discount on your next order.

Shipping

We can ship to virtually any address in the world except America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we may provide shipping costs if applicable for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.

To reflect the policies of the shipping companies we use and the destination country, orders that weigh more than 2kg will often be split and sent in two or more packages.

We endeavour to dispatch your order within 24 hours of receiving it, please allow for some delays during peak period / Black Friday due to high volumes. 

All Diffusers come with a year warranty

Returns Policy

We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 14 days from date of delivery. All unwanted goods must be returned in an unused,unopened and as new condition as sent to you with the original packaging and any free samples/free gifts received along with a completed returns form. Please note all applicable free gifts and samples supplied must also be returned with your order. If not we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer's responsibility to ensure the goods are returned safely to us.

In the unlikely event that your product is faulty upon arrival we will happily replace it. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.

We will refund back to the original method of payment charged only (e.g. credit card, debit card, gift voucher).