Q. Are kotanical products Free from allergy causing ingredients?
There are many substances that do not commonly cause allergic reactions. Our ingredients are chosen with this property in mind. However, there can occasionally be an ingredient that causes a reaction in a tiny minority of people. However, should this occur you should stop using the product immediately. This applies even to products which are organic or claim to be hypoallergenic. kotanical products do NOT contain parabens, SLS/SLES, synthetics, fragrances, phthalates, mineral oils, petroleum derivatives, animal derivatives, artificial colourants or any other nasties. Your skin absorbs 60% of whats applied to it so we want to make that 60% as safe and natural as possible.
Q. What packaging do you use for your products?
REDUCE - We dont use outer boxes to hold our products because they only serve a brief function and are then thrown away. That might change in the future if we can't say everything we need to say on the size of label the product can support - if that happens we will be looking for recycled paper for our boxes.
REUSE - We mainly use amber glassware for packaging to prevent product degradation from direct sunlight. We have numerous different closures for the glassware depending on the product in question and how it needs to be delivered. All are fully recyclable.
RECYCLE - You will receive your order in post consumer packaging such as bubble wrap from our suppliers etc.
As our commitment to minimal waste
We will take back all used essential oil bottles including our competitors
And give you 12% discount on your next order
(All you have to do is post the bottles back)
We are the first company in Ireland to do this and hope by leading by example others will follow.
Q. Do you use palm oil?
We do not use palm oil as a base oil in any of our products.
Q. Can I use kotanical products while I am pregnant?
We would recommend that you consult your doctor or gynaecologist before using any therapeutic product from us, or anyone else.
Q. Do you use preservatives?
There are NO preservatives in our serum blends because it dosent need them
Q. How is kotanical sustainable?
Sustainability is really important to us both from the point of view of the products and of the business as a whole—we don’t use boxes to cut down on waste and our glass bottles & jars are fully recyclable.. A growing number of ingredients are fair-trade as well as organic see our Ingredients page for more details on these.
Q. How quickly are kotanical orders dispatched?
We aim to post your purchases to you within 48 hours with our courier partner an post. If you do not receive your order in this time please email us to let us know.
Q. Are kotanical skincare products tested on animals?
No! Just a few humans.
Q. What is a Batch Code?
Every kotanical product has a unique batch code identifying it and the day it was made. This allows for quality control.
Q. What's on your labels?
Labels by law list ingredients in order of decreasing volume (%) starting with the largest ingredient by volume and finishing with the smallest ingredient. Essential oils and preservatives are only permitted in small doses so you should expect to see them towards the bottom of the label. In addition ingredients should follow INCI or International Nomenclature by listing the ingredients in Latin. We want our customers to know whats in their skincare products so we have given them their common English names.
Q. Do your products contain Allergens or Sensitisers?
Most essential oils contain allergens or sensitisers that can irritate some peoples skin. It is important to remember that even natural/organic products can evoke a reaction so we recommend you conduct a simple skin test before general use of our products.
Q. How do I perform a Skin Test?
Put a small amount of product either behind your ear or in the crook of your arm, leave for 24 hours if possible and if no redness or irritation occurs than proceed to general use.
Q. Are your products suitable for Eczema & other skin complaints?
All our products are formulated to be gentle on the skin and are therefore suitable for most sensitive skin conditions. People with allergies and sensitive skin should carry out a simple skin test to ensure they dont react to the natural and organic ingredients in our products. Our products don't claim to cure any specific conditions and we encourage you to seek advice for underlying medical conditions.
Pregnant women and people suffering from epilepsy should exercise caution in using products with certain essential oils - seek advice accordingly.
Q. Are your products vegan friendly?
Yes they are.Fun fact ALL PLANTS ARE VEGAN FRIENDLY.
Q. Are kotanical products Halal?
kotanical contains no pig or any other animal derivatives as is often the case in high street skincare products.